Solutions to common problems you might encounter using Kamili Toolbox.
Here are solutions to the most common issues users encounter.
## Tool Won't Load
**Problem**: A tool page shows a blank screen or spinning loader.
**Solutions**:
- Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions (especially ad blockers)
- Clear browser cache and cookies
## File Won't Upload
**Problem**: Dragging a file or clicking "Upload" doesn't work.
**Solutions**:
- Check the file size limit (varies by tool, typically 100MB)
- Verify the file format is supported
- Try a different browser
- Disable ad blockers or privacy extensions
## Processing Takes Too Long
**Problem**: A tool seems stuck processing.
**Solutions**:
- Large files take longer — wait up to 2 minutes
- Try a smaller file to test
- Close other tabs to free memory
- Use a modern browser (Chrome recommended for WASM tools)
## Download Button Doesn't Work
**Problem**: Clicking download does nothing.
**Solutions**:
- Allow downloads from this site in your browser settings
- Check your browser's download folder
- Try right-clicking the download button
## AI Tools Not Working
**Problem**: AI tools show an error or don't process.
**Solutions**:
- Sign in to your Kamili account
- Check your monthly AI quota (visible in your account dashboard)
- Try again in a few minutes (service may be temporarily busy)
## QR Code Won't Scan
**Problem**: Generated QR code can't be scanned.
**Solutions**:
- Increase error correction level to H
- Make the QR code larger
- Ensure high contrast between foreground and background
- Test with multiple scanner apps
## Contact Support
If none of these solutions work, click the help button (bottom-right) or visit [contact](/contact) to reach our support team.
